Support Desk

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One inbox for every guest conversation. Support Desk pulls feedback forms, WhatsApp messages and order issues into a single shared queue with assignment, statuses and SLAs.

Every ticket carries its guest and order context, so agents answer with the full picture instead of asking guests to repeat themselves.

• Shared inbox — feedback, WhatsApp and order issues in one queue
• Full context — guest profile and order history on every ticket
• Assignment & status — who owns it and where it stands, always visible
• Canned replies — answer the common cases in two clicks
• SLA timers — overdue conversations flag themselves
• Reporting — volume, first-response and resolution time per agent

Stop losing guest complaints in personal phones — give the whole team one queue.